Academic Quality Services Student Feedback Team
The Student Feedback Team is responsible for collection and analysis of student feedback data for quality improvement purposes, particularly staff engagement with student feedback opportunities.
The team is here to support all university stakeholders, continually looking to positively engage with as many people as often as possible. Our goal is to not only enhance all individual experiences, but also adjust our own processes to further support staff and student feedback requirements.
Having previously worked in Solicitors offices for many years, more recently as a Legal Personal Assistant, Hayley joined Swansea University in 2009. Hayley has worked supporting the administration of student cases in assessment, appeals, complaints, and disciplinary matters.
More recent roles have been supporting Student Partnership and Engagement Services, and now Hayley works as a Student Feedback Officer in the Academic Quality Services team in the administration and support of module feedback for the Faculty of Medicine, Health and Life Sciences. Hayley is also responsible for staff and student engagement in module feedback and maintenance and enhancement of survey and related software.
Email: h.j.coffey@swansea.ac.uk
Sophie transitioned to the Officer position in the Academic Quality Services team in 2022, and was previously a Student Feedback Assistant for the Student Partnership and Engagement Team, where she first joined in 2018. Prior to this, Sophie obtained a Master's degree in Translation from Swansea University.
Sophie is responsible for administration of module feedback for the Faculty of Science and Engineering, the Faculty of Humanities and Social Sciences and The College, building and reviewing the module feedback surveys, promoting student and staff engagement through survey software, and analysing qualitative data from all student feedback surveys.
Email: s.m.l.thomas@swansea.ac.uk
Before joining the University Jac obtained a degree in Music and has previously worked for J.D. Wetherspoon and Admiral before taking part in the PGCE program during 2020-2021. His main responsibilities involve the Faculty of Medicine, Health and Life Sciences, ensuring all the Faculty’s surveys are built and opened in the correct time frame and amending any issues that members of the Faculty may have.
Jac is responsible for dealing with any incoming email queries, analysing historical student data and building module feedback surveys.
Email: jac.p.davies@swansea.ac.uk
Val initially joined the University in 2001 and worked in the Graduation team for 6 years. She left the role to live and work in Cyprus, organising training sessions in the UAE, Saudi Arabia and Hong Kong. She returned to the University in 2015 and has held roles in MyUniHub and the Student Partnership and Engagement Team. During the pandemic Val worked within MyUniSupport, issuing advice and guidance to students on all things Covid related and provided data to the relevant authorities on the University’s Covid figures. Val now works within the Student Feedback Team and is responsible for dealing with any incoming email queries, analysing historical student data and building module feedback surveys.
Email: v.a.wilkins@swansea.ac.uk
