Welcome!
The main VISA Advice team remit is to provide services as fully trained immigration specialists. However, we will try and assist with general queries about being an international student in the UK that you might have and which are not covered by other specialist team at the University. We have collated some International Students Frequently Asked Questions (FAQs), so please check there first if you are looking for specific information. If you do not know which University team to contact for help with your query, please ask us and we will try and get you to the right department or information as quickly as possible.
You may like to watch our videos below. These will explain all about the VISA Advice team and the Social Team in more detail.
Getting the help and advice you need
It is important to the VISA Advice team that we are available to support as many students as possible, as quickly as we can.
The VISA Advice team run multiple weekly online Live Chats and In-Person Drop-Ins. We have a comprehensive website that provides detailed information about a variety of immigration topics.
If you have an urgent complex query, please email us, being sure to include your student number and as much detail as possible in your email (including copies of any visas). Emails are answered in the order received. We cannot offer an on-demand telephone or individual appointment service, although an Adviser will arrange a phone call or appointment if they think it is the best way of helping you. Sending multiple communications about the same thing causes delays in our response to you and your fellow students - we appreciate your support and understanding.
Contact the VISA Advice Team
"Quick Query" Sessions
Live Chat for Quick Queries
Live Chat is available at set times on:
Drop-In Sessions: Our drop-in sessions are for Quick Queries, no appointment necessary.
However if demand is very high please be aware it may not be possible to meet with an adviser on the chosen date/time. We will always provide an alternative way to contact the VISA Advice team to discuss your query or we may invite you to attend a different drop in session.
VISA Advice Team Quick Query Drop-ins:
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Bay Campus in Hwb - Ground floor of Engineering Central |
Singleton Park Campus in Hwb - Ground floor of the Digital Technium |
| Week commencing 6th October |
Monday 6th: 10:00 - 12:00
Wednesday 8th: 14:00 - 15:30
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Thursday 9th: 10:00 - 12:0
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| Week commencing 13th October |
Monday 13th: 10:00 - 12:00
Wednesday 15th: 14:00 - 15:30
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Tuesday 14th: 10:00 - 12:00
Thursday 16th: 10:00 - 12:00
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| Week commencing 20th October |
Monday 20th: 10:00 - 12:00
Wednesday 22nd: 14:00 - 15:30
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Tuesday 21st: 10:00 - 12:00
Thursday 23rd: 10:00 - 12:00
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| Week commencing 27th October |
Monday 27th: 10:00 - 12:00
Wednesday 29th: 14:00 - 15:30
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Tuesday 28th: 10:00 - 12:00
Thursday 30th: 10:00 - 12:00
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Social events, trips and activities
Our GO! Team run social activities and monthly trips throughout the year which are open to all Swansea University students and we hope you will participate. We actively encourage people to engage with these no matter where in the world they are from. Some activities are designed with families in mind, so if you have your family with you, please look out for those on our Events pages and via your student email. The Welcome Activities and GO! Social sections of our web pages has further information, along with our 2025 Welcome Pack
If you would like to help us deliver some social activities, you are able to do so whilst gaining valuable employability skills by becoming a GO! Team member. Information about the GO! Team, as well as other volunteering opportunities, can be found via DISCOVERY Student Volunteering Service and in the Volunteering Opportunities section here.
